Refund policy

Bhai, Shopify store ke liye ek solid Return Policy hona bohot zaroori hai kyunke is se customer ka trust banta hai. Pakistan mein log aksar "Cash on Delivery" use karte hain, toh policy aisi honi chahiye jo aapka nuqsan bhi na kare aur customer ko bhi satisfy rakhe.

Yahan ek professional Return Policy ka draft hai jo aap apne store par use kar sakte hain:

Returns & Exchange Policy

At [Your Store Name], customer satisfaction is our top priority. We want you to shop with confidence, knowing that we stand behind our products.

1. 7-Day Replacement Guarantee

We offer a 7-day Return & Exchange policy for all our products. If you receive a product that is damaged, defective, or not as described, you can request a replacement or refund within 7 days of delivery.

2. Conditions for Returns

To be eligible for a return or exchange, please ensure that:

  • The product is in its original packaging.

  • The product is unused and in the same condition as received.

  • All tags, manuals, and accessories are included.

  • You have the original receipt or proof of purchase.

3. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned:

  • Opened or used skincare/cosmetic products (like the Omenfee Lotion or Lipsticks).

  • Personal care items.

  • Items on "Clearance Sale" (unless defective).

4. How to Start a Return?

It’s simple! Just follow these steps:

  1. Contact our support team via WhatsApp at [Your Number] or email us at [Your Email].

  2. Provide your Order ID and a small video/photo of the issue (especially if the item is damaged).

  3. Our team will review your request within 24–48 hours.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • For Prepaid Orders: The amount will be credited back to your original payment method within 7-10 working days.

  • For COD Orders: We will issue a refund via EasyPaisa, JazzCash, or Bank Transfer as per your preference.

6. Shipping Costs

  • If the product is defective or the wrong item was sent, we will bear the shipping cost for the return.

  • If you want to exchange a product for personal reasons (e.g., changed your mind), the customer will be responsible for the return shipping charges